The supervisor then had the same beyond rude agent wheel her to baggage service where they intended to have her sit in her wheelchair overnight…from 1:30am to 11:30am flight time. I ended up speaking to a supervisor and told him the situation and she was to have assistance. I informed the lady agent of her situation and her dementia and still, the lady couldn’t have been more rude. My mother called me so I could speak to the agent. Eventually, she got herself to a line for a gate agent. She sat 3 hours in a wheelchair with no help. She suffers from dementia and was to have assistance the entire time. My 70-year old mother stranded in BWI tonight because Southwest didn’t have a pilot and/or crew to fly to St. But this is in no way my fault, and I will pushing hard to have Southwest make this right. No way is there enough time to reschedule our trip before my Companion Pass runs out. I’ve enjoyed Companion Pass privileges with Southwest and they expire at the end of the year. I just wanted a short holiday after a rough few months of work. Now my carrier (Verizon) won’t even route calls to them. Even the semi-secret “A-List” number is hard down. Meanwhile, Southwest is completely unreachable. One lady was desperate to make it home to San Diego by Christmas, after her flights were cancelled FIVE times. It pity the poor agents at the baggage counter, the sole public-facing representatives of Southwest Airlines at Colorado Springs Airport, faced with hundreds of distraught customers in two long single file lines. Southwest cancelled and rebooked us for a much later flight, and then cancelled the later flight right as we pulled up to the airport. Too busy preparing for their Christmas fun I’m sure to care about what they’ve done to others. Oh, and so far not one text or email from Southwest. And beside the money, a once-in-a-lifetime trip is obliterated. It cannot be acceptable that travel is such a gamble for consumers. Our family stands to lose over $6,000 if these vendors won’t come towards us. And I’m out a couple of hundred for Uber trips. Now I am scrambling to cancel hotels, rental cars and entertainment with some vendors already refusing and not yet agreeing. And that this is all an act of weather, so they are responsible for nothing. We quit the call when we finally made it to the counter, only to be told that the next flight we could get on was the 28th of December – 4 days from today. At the airport we stood in line for over two hours, on hold as well for over an hour. Between all that we had no choice but to leave for the airport. I went on to make 26 more calls, most of which were immediately met with a busy signal. After holding for over an hour, I was twice bumped. I started calling at 11:57am ET this morning when I saw a small delay on DCA-STL, just to be check. I was supposed to travel on Southwest DCA-STL-LAS today with a party of 6, including my wife’s parents who are here from overseas.
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